• Does this program run over the Internet or does it run on my own computer?
• Is the price of the software based on the number of customers my sprinkler company has?
• Is there a limit to the number of customers that I can have on file?
• My computers are on a network.  Does this program have multi-user capability?
• Does this program write checks for paying bills and doing payroll?
• A lot of my customer information is already in the computer in some kind of way.  How can I get it into your program?
• What kind of support do I get?
• What methods of payment do you accept?
• Do you offer a Payment Plan?
• What do I get for FREE with my purchase?
• Can I rent it?
• Do I get a money-back guarantee?
• Can I see a free demo?
• Will this program improve my golf game?
• Is this program easy to use?
• Do you require pre-payment on a quote for professional computer services to be rendered?
• What problems will I have using this program?
• What are the hardware requirements?

• Does this program run over the Internet or does it run on my own computer?

This program runs on your own computer.

The program, the maps and your database are all on your own computer (and a single keystroke enables you to backup your files to USB flash drive for safekeeping).

 

• Is the price of the software based on the number of customers my sprinkler company has?

No. The program costs the same no matter how many customers you have. Of course, the more customers you have, the lower would be your "cost per customer," if you wanted to look at it like that.

 

• Is there a limit to the number of customers that I can have on file?

Yes and no.

Yes, there is a physical limit – the database architecture supports up to 999,999,999 customers (i.e., 1 customer short of a billion), each of whom can have up to 999,999 invoices and payments (i.e., 1 short of a million).

So no, there is no limit practically-speaking, because the "limit" is so high that in order for it to be a problem you'd have to have everybody in the world as your customer and you'd have to have been billing each of them for start-ups and winterizations, and recording their payments, for over a quarter-of-a-million years.

 

• My computers are on a network. Does this program have multi-user capability?

Yes.  The Multi-User version enables up to 12 users to be entering data, scheduling work orders, printing invoices, performing inquiry, generating maps and running reports simultaneously.

You can even add computers to your network and run the CIA Program on them at no additional cost (except for the cost of the computer and our labor to install and setup the program and supporting software, of course) when you have a Multi-User License.

 

• Does this program write checks for paying bills and doing payroll?

No. This program has nothing to do with the Accounts Payable side of your business.

What this program gives you is everything on the Accounts Receivable side of your business: You get efficient, highly-customized Work Order scheduling integrated with Sales and Accounts Receivable: posting and printing Customer Invoices; recording Customer Payments; Customer Balances; Customer Statements; the Aged Receivables Report & Graph; Daily, Monthly and Annual Reports & Graphs; Sales by Date; Sales by Part; Sales by Service Technician; Sales by Customer; and complete Inventory Control, including Inventory Value and the Price Catalog.  And, data can be exported to other programs as desired.

 

• A lot of my customer information is already in the computer in some kind of way. How can I get it into your program?

Simply present your data in a format and layout acceptable to our Import Program and your new database can be automatically loaded for you. Please call for more specific information.

 

• What kind of support do I get?

You get 30 days of free technical support as to how to use this program, 24 hours/day, 7 days/week, from live human beings – no need to construct an e-mail and wait who knows how long for a reply, no need to search a knowledgebase. There is also written documentation, of course.

 

• What methods of payment do you accept?

We accept all forms of payment so you can pay by whatever method is most convenient for you: VISA, MasterCard, American Express, Discover, PayPal, company checks and personal checks are all welcome.

GET IT FREE with your Hunter Preferred Contractor points!  Click here

 

• Do you offer a Payment Plan?

Yes, you may pay for your purchase in 3 equal monthly installments for a Finance Charge of 2% per month.

 

• What do I get for FREE with my purchase?

You get FREE delivery, FREE initial user training and 30 days of FREE live human support, 24/7.

GET IT ALL, for FREE, with your Hunter Preferred Contractor points!  Click here

 

• Can I rent it?

Yes. You can rent the Single-User version for about $5/day, or you can rent the Multi-User version for about $10/day, billed monthly in advance. When you rent, you get exactly the same service as if you had purchased.

 

• Do I get a money-back guarantee?

Yes, you get a full 30-day money-back guarantee to ensure that you're absolutely delighted!

• Can I see a free demo?

Yes. Click here for a live demo over the Internet and play with the program all you want for free!

• Will this program improve my golf game?

Maybe – you'll sure have a lot more free time to practice!

• Is this program easy to use?

It's so easy… click here.

• Do you require pre-payment on a quote for professional computer services to be rendered?

Yes. Prior to providing any professional computer services, we'll give you a quote in the form of an Invoice containing a link for your payment convenience.

Work will commence upon our receipt of your payment.

• What problems will I have using this program?

The only problems you'll have will be what to do with all the extra time you'll be saving and what to do with all the extra money you'll be making.

^*At the top of the "View Reliability History" screen (known as the Reliability Monitor), the "blue line" must be a solid 8 or better on the scale of 1 to 10 and no red X's (Application failures, Windows failures and/or Miscellaneous failures).

^**Microsoft is ending support for Windows 10 on October 14, 2025.

If Windows is not supported on a computer, CIA is not supported on that computer.

In a Multi-User environment, CIA requires a fast and stable network:

• Workstations running CIA must be hard-wired to the network, not wireless, for speed and reliability because CIA is a mission-critical application.
• 50 iterations of a ping of 20000 bytes between the Main computer and each Workstation must show 0 lost packets and a round trip average of 2ms or less, like this:

• The CIA "Database Access Speed Test" must take less than 5 seconds to run.